all initial orders are shipped cod, payable by cash, cashiers check, Visa / Mastercard or amex. Company checks will be accepted with pre-approved credit. Net terms are accepted with approved credit application or factor approval which takes approximately one week to process. Credit application may be downloaded
prices are subject to change without prior notice.
all merchandise is shipped F.O.B. from the Cygnus warehouse by UPS, Federal Express or private trucking. We will ship via specific carrier upon request. Once shipment has left our warehouse, we are not responsible for any delay or damages caused by the chosen carrier. Most in-stock credit approved orders are shipped the same day they are placed. Please consult your customer service representative for shipment date confirmation. Customer pick up service is available from 8:30 a.m. to 5:00 p.m. Monday thru Friday. please call ahead to confirm your order is ready for pick up.
RETURNS AND EXCHANGES:
all authorized returns and exchanges must be made within five days of receipt and are subject to a 15% restocking fee (in addition to freight and cod charges). All returned goods must be accompanied by a return authorization number. Printed merchandise is not returnable. Only merchandise that has not been altered, dyed or processed in any way is returnable.
CLAIMS AND CANCELLATIONS:
claims for shortages or defective goods must be made within five days of receipt. All cancellations must be approved by Cygnus Sportswear Inc. Cancellations will not be accepted for work in progress on custom orders.
a $35.00 service charge will be added to all returned checks.
toll free: 888.354.4087
*order forms can be downloaded